Motorcars Ltd Reviews

Based on 356 reviews and 356 ratings our customers rate us 9.5/10.

  1. show me the part repaired – How can we better meet your needs?

    • 9/10 – How satisfied were you with the friendliness of our service staff?
    • 8/10 – How satisfied were you that the service staff listened and understood your needs?
    • 9/10 – How satisfied were you with the service staff’s ability to have your vehicle ready when promised?
    • 9/10 – How satisfied were you with the length of time required to complete the service work?
    • 8/10 – How satisfied were you with the explanation of repairs and charges?
    • 9/10 – How satisfied were you with the quality of service work performed on your vehicle?
    • 9/10 – Overall, how would you rate the experience of your last visit?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    04/23/2017 Add public reply

  2. it s great service and reasonable price – How can we better meet your needs?

    very friendly and explain everything – Please leave any final comments about your visit here.

    • 10/10 – How satisfied were you with the friendliness of our service staff?
    • 10/10 – How satisfied were you that the service staff listened and understood your needs?
    • 10/10 – How satisfied were you with the service staff’s ability to have your vehicle ready when promised?
    • 10/10 – How satisfied were you with the length of time required to complete the service work?
    • 10/10 – How satisfied were you with the explanation of repairs and charges?
    • 10/10 – How satisfied were you with the quality of service work performed on your vehicle?
    • 10/10 – Overall, how would you rate the experience of your last visit?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    04/21/2017 Add public reply

  3. When rotating the tires, please check the pressure after. You moved a 42 PSI back tire to 38 PSI front tire. This caused all sort of confusion on my pressure sensor thinking my tires we all flat. – How can we better meet your needs?

    • 10/10 – How satisfied were you with the friendliness of our service staff?
    • 10/10 – How satisfied were you that the service staff listened and understood your needs?
    • 9/10 – How satisfied were you with the service staff’s ability to have your vehicle ready when promised?
    • 9/10 – How satisfied were you with the length of time required to complete the service work?
    • 10/10 – How satisfied were you with the explanation of repairs and charges?
    • 7/10 – How satisfied were you with the quality of service work performed on your vehicle?
    • 9/10 – Overall, how would you rate the experience of your last visit?
    • 9/10 – How likely is it that you would recommend us to a friend or colleague?

    04/10/2017 Add public reply

    • 10/10 – How satisfied were you with the friendliness of our service staff?
    • 10/10 – How satisfied were you that the service staff listened and understood your needs?
    • 10/10 – How satisfied were you with the service staff’s ability to have your vehicle ready when promised?
    • 10/10 – How satisfied were you with the length of time required to complete the service work?
    • 10/10 – How satisfied were you with the explanation of repairs and charges?
    • 10/10 – How satisfied were you with the quality of service work performed on your vehicle?
    • 10/10 – Overall, how would you rate the experience of your last visit?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    03/26/2017 Add public reply

  4. As always, the guys at Motorcars, Ltd. over performed and over delivered in every aspect. They are the best in the business, and I will recommend them to anyone who owns a Land Rover. – Please leave any final comments about your visit here.

    • 10/10 – How satisfied were you with the friendliness of our service staff?
    • 10/10 – How satisfied were you that the service staff listened and understood your needs?
    • 10/10 – How satisfied were you with the service staff’s ability to have your vehicle ready when promised?
    • 10/10 – How satisfied were you with the length of time required to complete the service work?
    • 10/10 – How satisfied were you with the explanation of repairs and charges?
    • 10/10 – How satisfied were you with the quality of service work performed on your vehicle?
    • 10/10 – Overall, how would you rate the experience of your last visit?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    03/24/2017 Add public reply

    • 10/10 – How satisfied were you with the friendliness of our service staff?
    • 10/10 – How satisfied were you that the service staff listened and understood your needs?
    • 10/10 – How satisfied were you with the service staff’s ability to have your vehicle ready when promised?
    • 10/10 – How satisfied were you with the length of time required to complete the service work?
    • 10/10 – How satisfied were you with the explanation of repairs and charges?
    • 10/10 – How satisfied were you with the quality of service work performed on your vehicle?
    • 10/10 – Overall, how would you rate the experience of your last visit?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    03/21/2017 Add public reply

  5. Great service and work!! Just keep on keeping on!! – How can we better meet your needs?

    Note above – Please leave any final comments about your visit here.

    • 10/10 – How satisfied were you with the friendliness of our service staff?
    • 10/10 – How satisfied were you that the service staff listened and understood your needs?
    • 10/10 – How satisfied were you with the service staff’s ability to have your vehicle ready when promised?
    • 10/10 – How satisfied were you with the length of time required to complete the service work?
    • 10/10 – How satisfied were you with the explanation of repairs and charges?
    • 10/10 – How satisfied were you with the quality of service work performed on your vehicle?
    • 10/10 – Overall, how would you rate the experience of your last visit?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    03/17/2017 Add public reply

  6. Please stay in business forever - there is no better repair shop for my car in Houston. – How can we better meet your needs?

    A truly excellent group of auto repair specialists. Their profound knowledge of the cars they repair is the kind that comes from passionate car buffs. I was impressed with their diagnositic skills, and I came away feeling confident that their work actually fixed the problem. They are the "Car Guys' of Houston - the highest praise I can think of. – Please leave any final comments about your visit here.

    • 10/10 – How satisfied were you with the friendliness of our service staff?
    • 10/10 – How satisfied were you that the service staff listened and understood your needs?
    • 10/10 – How satisfied were you with the service staff’s ability to have your vehicle ready when promised?
    • 10/10 – How satisfied were you with the length of time required to complete the service work?
    • 10/10 – How satisfied were you with the explanation of repairs and charges?
    • 10/10 – Overall, how would you rate the experience of your last visit?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    03/16/2017 Add public reply

  7. Great service. – How can we better meet your needs?

    • 8/10 – How satisfied were you with the friendliness of our service staff?
    • 5/10 – How satisfied were you that the service staff listened and understood your needs?
    • 6/10 – How satisfied were you with the service staff’s ability to have your vehicle ready when promised?
    • 6/10 – How satisfied were you with the length of time required to complete the service work?
    • 8/10 – How satisfied were you with the explanation of repairs and charges?
    • 7/10 – How satisfied were you with the quality of service work performed on your vehicle?
    • 7/10 – Overall, how would you rate the experience of your last visit?
    • 7/10 – How likely is it that you would recommend us to a friend or colleague?

    03/14/2017 Add public reply

    • 9/10 – How satisfied were you with the friendliness of our service staff?
    • 9/10 – How satisfied were you that the service staff listened and understood your needs?
    • 9/10 – How satisfied were you with the service staff’s ability to have your vehicle ready when promised?
    • 9/10 – How satisfied were you with the length of time required to complete the service work?
    • 9/10 – How satisfied were you with the explanation of repairs and charges?
    • 9/10 – How satisfied were you with the quality of service work performed on your vehicle?
    • 9/10 – Overall, how would you rate the experience of your last visit?
    • 9/10 – How likely is it that you would recommend us to a friend or colleague?

    03/07/2017 Add public reply

    • 10/10 – How satisfied were you with the friendliness of our service staff?
    • 10/10 – How satisfied were you that the service staff listened and understood your needs?
    • 10/10 – How satisfied were you with the service staff’s ability to have your vehicle ready when promised?
    • 10/10 – How satisfied were you with the length of time required to complete the service work?
    • 10/10 – How satisfied were you with the explanation of repairs and charges?
    • 10/10 – How satisfied were you with the quality of service work performed on your vehicle?
    • 10/10 – Overall, how would you rate the experience of your last visit?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    03/04/2017 Add public reply

    • 10/10 – How satisfied were you with the friendliness of our service staff?
    • 10/10 – How satisfied were you that the service staff listened and understood your needs?
    • 10/10 – How satisfied were you with the service staff’s ability to have your vehicle ready when promised?
    • 10/10 – How satisfied were you with the length of time required to complete the service work?
    • 10/10 – How satisfied were you with the explanation of repairs and charges?
    • 10/10 – How satisfied were you with the quality of service work performed on your vehicle?
    • 10/10 – Overall, how would you rate the experience of your last visit?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    02/25/2017 Add public reply

    • 10/10 – How satisfied were you with the friendliness of our service staff?
    • 10/10 – How satisfied were you that the service staff listened and understood your needs?
    • 10/10 – How satisfied were you with the service staff’s ability to have your vehicle ready when promised?
    • 10/10 – How satisfied were you with the length of time required to complete the service work?
    • 10/10 – How satisfied were you with the explanation of repairs and charges?
    • 10/10 – How satisfied were you with the quality of service work performed on your vehicle?
    • 10/10 – Overall, how would you rate the experience of your last visit?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    02/20/2017 Add public reply

    • 10/10 – How satisfied were you with the friendliness of our service staff?
    • 10/10 – How satisfied were you that the service staff listened and understood your needs?
    • 10/10 – How satisfied were you with the service staff’s ability to have your vehicle ready when promised?
    • 10/10 – How satisfied were you with the length of time required to complete the service work?
    • 10/10 – How satisfied were you with the explanation of repairs and charges?
    • 10/10 – How satisfied were you with the quality of service work performed on your vehicle?
    • 10/10 – Overall, how would you rate the experience of your last visit?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    02/17/2017 Add public reply

    • 10/10 – How satisfied were you with the friendliness of our service staff?
    • 10/10 – How satisfied were you that the service staff listened and understood your needs?
    • 10/10 – How satisfied were you with the service staff’s ability to have your vehicle ready when promised?
    • 10/10 – How satisfied were you with the length of time required to complete the service work?
    • 10/10 – How satisfied were you with the explanation of repairs and charges?
    • 10/10 – How satisfied were you with the quality of service work performed on your vehicle?
    • 10/10 – Overall, how would you rate the experience of your last visit?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    01/31/2017 Add public reply

    • 10/10 – How satisfied were you with the friendliness of our service staff?
    • 10/10 – How satisfied were you that the service staff listened and understood your needs?
    • 10/10 – How satisfied were you with the service staff’s ability to have your vehicle ready when promised?
    • 10/10 – How satisfied were you with the length of time required to complete the service work?
    • 10/10 – How satisfied were you with the explanation of repairs and charges?
    • 10/10 – How satisfied were you with the quality of service work performed on your vehicle?
    • 10/10 – Overall, how would you rate the experience of your last visit?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    01/31/2017 Add public reply

    • 10/10 – How satisfied were you with the friendliness of our service staff?
    • 10/10 – How satisfied were you that the service staff listened and understood your needs?
    • 10/10 – How satisfied were you with the service staff’s ability to have your vehicle ready when promised?
    • 10/10 – How satisfied were you with the length of time required to complete the service work?
    • 10/10 – How satisfied were you with the explanation of repairs and charges?
    • 10/10 – How satisfied were you with the quality of service work performed on your vehicle?
    • 10/10 – Overall, how would you rate the experience of your last visit?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    01/30/2017 Add public reply

    • 10/10 – How satisfied were you with the friendliness of our service staff?
    • 10/10 – How satisfied were you that the service staff listened and understood your needs?
    • 10/10 – How satisfied were you with the service staff’s ability to have your vehicle ready when promised?
    • 10/10 – How satisfied were you with the length of time required to complete the service work?
    • 10/10 – How satisfied were you with the explanation of repairs and charges?
    • 10/10 – How satisfied were you with the quality of service work performed on your vehicle?
    • 10/10 – Overall, how would you rate the experience of your last visit?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    01/17/2017 Add public reply

  8. We were very happy with all services. We will be back. – How can we better meet your needs?

    None – Please leave any final comments about your visit here.

    • 10/10 – How satisfied were you with the friendliness of our service staff?
    • 10/10 – How satisfied were you that the service staff listened and understood your needs?
    • 10/10 – How satisfied were you with the service staff’s ability to have your vehicle ready when promised?
    • 10/10 – How satisfied were you with the length of time required to complete the service work?
    • 10/10 – How satisfied were you with the explanation of repairs and charges?
    • 10/10 – How satisfied were you with the quality of service work performed on your vehicle?
    • 10/10 – Overall, how would you rate the experience of your last visit?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    01/15/2017 Add public reply

  9. I like that the service and repair needed was explained so well to me. also very much appreciate that you offer a ride to my office and back! – Please leave any final comments about your visit here.

    • 10/10 – How satisfied were you with the friendliness of our service staff?
    • 9/10 – How satisfied were you that the service staff listened and understood your needs?
    • 8/10 – How satisfied were you with the service staff’s ability to have your vehicle ready when promised?
    • 7/10 – How satisfied were you with the length of time required to complete the service work?
    • 9/10 – How satisfied were you with the explanation of repairs and charges?
    • 9/10 – How satisfied were you with the quality of service work performed on your vehicle?
    • 9/10 – Overall, how would you rate the experience of your last visit?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    01/13/2017 Add public reply

    • 10/10 – How satisfied were you with the friendliness of our service staff?
    • 10/10 – How satisfied were you that the service staff listened and understood your needs?
    • 10/10 – How satisfied were you with the service staff’s ability to have your vehicle ready when promised?
    • 10/10 – How satisfied were you with the length of time required to complete the service work?
    • 10/10 – How satisfied were you with the explanation of repairs and charges?
    • 10/10 – How satisfied were you with the quality of service work performed on your vehicle?
    • 10/10 – Overall, how would you rate the experience of your last visit?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    01/06/2017 Add public reply

  10. Keith was very nice and personable. Thanks so much – Please leave any final comments about your visit here.

    • 10/10 – How satisfied were you with the friendliness of our service staff?
    • 10/10 – How satisfied were you that the service staff listened and understood your needs?
    • 10/10 – How satisfied were you with the service staff’s ability to have your vehicle ready when promised?
    • 10/10 – How satisfied were you with the length of time required to complete the service work?
    • 10/10 – How satisfied were you with the explanation of repairs and charges?
    • 10/10 – How satisfied were you with the quality of service work performed on your vehicle?
    • 10/10 – Overall, how would you rate the experience of your last visit?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    12/28/2016 Add public reply

  11. Great job guys. – Please leave any final comments about your visit here.

    • 10/10 – How satisfied were you with the friendliness of our service staff?
    • 10/10 – How satisfied were you that the service staff listened and understood your needs?
    • 10/10 – How satisfied were you with the service staff’s ability to have your vehicle ready when promised?
    • 10/10 – How satisfied were you with the length of time required to complete the service work?
    • 10/10 – How satisfied were you with the explanation of repairs and charges?
    • 10/10 – How satisfied were you with the quality of service work performed on your vehicle?
    • 10/10 – Overall, how would you rate the experience of your last visit?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    12/27/2016 Add public reply

    • 10/10 – How satisfied were you with the friendliness of our service staff?
    • 9/10 – How satisfied were you that the service staff listened and understood your needs?
    • 9/10 – How satisfied were you with the service staff’s ability to have your vehicle ready when promised?
    • 9/10 – How satisfied were you with the length of time required to complete the service work?
    • 10/10 – How satisfied were you with the explanation of repairs and charges?
    • 9/10 – How satisfied were you with the quality of service work performed on your vehicle?
    • 9/10 – Overall, how would you rate the experience of your last visit?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    12/18/2016 Add public reply

    • 10/10 – How satisfied were you with the friendliness of our service staff?
    • 10/10 – How satisfied were you that the service staff listened and understood your needs?
    • 10/10 – How satisfied were you with the service staff’s ability to have your vehicle ready when promised?
    • 10/10 – How satisfied were you with the length of time required to complete the service work?
    • 10/10 – How satisfied were you with the explanation of repairs and charges?
    • 10/10 – How satisfied were you with the quality of service work performed on your vehicle?
    • 10/10 – Overall, how would you rate the experience of your last visit?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    12/16/2016 Add public reply

  12. Keith Hollis and Motorcars team were excellent in every way. They went above and beyond to be as thorough as possible. I would not hesitate to recommend them to any one who owns a Land Rover. – Please leave any final comments about your visit here.

    • 10/10 – How satisfied were you with the friendliness of our service staff?
    • 10/10 – How satisfied were you that the service staff listened and understood your needs?
    • 10/10 – How satisfied were you with the service staff’s ability to have your vehicle ready when promised?
    • 10/10 – How satisfied were you with the length of time required to complete the service work?
    • 10/10 – How satisfied were you with the explanation of repairs and charges?
    • 10/10 – How satisfied were you with the quality of service work performed on your vehicle?
    • 10/10 – Overall, how would you rate the experience of your last visit?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    12/12/2016 Add public reply

  13. Totally satisfied with all aspects of having our TR6 serviced recently. We will definitely be back! – Please leave any final comments about your visit here.

    • 10/10 – How satisfied were you with the friendliness of our service staff?
    • 10/10 – How satisfied were you that the service staff listened and understood your needs?
    • 10/10 – How satisfied were you with the service staff’s ability to have your vehicle ready when promised?
    • 10/10 – How satisfied were you with the length of time required to complete the service work?
    • 10/10 – How satisfied were you with the explanation of repairs and charges?
    • 10/10 – How satisfied were you with the quality of service work performed on your vehicle?
    • 10/10 – Overall, how would you rate the experience of your last visit?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    12/05/2016 Add public reply

  14. I very much liked dealing with Keith Hollis. When dropping my vehicle off, I detailed all resent purchases and replacement parts; however I spent a considerable amount of funds only to have parts replaced that were new and the problem unresolved. Upon returning and spending more money the problem was identified. The resulting estimate was high , and there was no mention of recompense for my previous expenditures. – Please leave any final comments about your visit here.

    • 10/10 – How satisfied were you with the friendliness of our service staff?
    • 6/10 – How satisfied were you that the service staff listened and understood your needs?
    • 8/10 – How satisfied were you with the service staff’s ability to have your vehicle ready when promised?
    • 8/10 – How satisfied were you with the length of time required to complete the service work?
    • 5/10 – How satisfied were you with the explanation of repairs and charges?
    • 5/10 – How satisfied were you with the quality of service work performed on your vehicle?
    • 7/10 – Overall, how would you rate the experience of your last visit?
    • 0/10 – How likely is it that you would recommend us to a friend or colleague?

    12/05/2016 Add public reply

    • 10/10 – How satisfied were you with the friendliness of our service staff?
    • 10/10 – How satisfied were you that the service staff listened and understood your needs?
    • 10/10 – How satisfied were you with the service staff’s ability to have your vehicle ready when promised?
    • 10/10 – How satisfied were you with the length of time required to complete the service work?
    • 10/10 – How satisfied were you with the explanation of repairs and charges?
    • 10/10 – How satisfied were you with the quality of service work performed on your vehicle?
    • 10/10 – Overall, how would you rate the experience of your last visit?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    11/28/2016 Add public reply

    • 10/10 – How satisfied were you with the friendliness of our service staff?
    • 10/10 – How satisfied were you that the service staff listened and understood your needs?
    • 10/10 – How satisfied were you with the service staff’s ability to have your vehicle ready when promised?
    • 10/10 – How satisfied were you with the length of time required to complete the service work?
    • 10/10 – How satisfied were you with the explanation of repairs and charges?
    • 10/10 – How satisfied were you with the quality of service work performed on your vehicle?
    • 10/10 – Overall, how would you rate the experience of your last visit?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    11/21/2016 Add public reply

    • 10/10 – How satisfied were you with the friendliness of our service staff?
    • 10/10 – How satisfied were you that the service staff listened and understood your needs?
    • 10/10 – How satisfied were you with the service staff’s ability to have your vehicle ready when promised?
    • 10/10 – How satisfied were you with the length of time required to complete the service work?
    • 10/10 – How satisfied were you with the explanation of repairs and charges?
    • 10/10 – How satisfied were you with the quality of service work performed on your vehicle?
    • 10/10 – Overall, how would you rate the experience of your last visit?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    11/16/2016 Add public reply

  15. If you know of anyone interested in acquiring my car, I am reluctantly considering selling it. – How can we better meet your needs?

    • 10/10 – How satisfied were you with the friendliness of our service staff?
    • 10/10 – How satisfied were you that the service staff listened and understood your needs?
    • 10/10 – How satisfied were you with the service staff’s ability to have your vehicle ready when promised?
    • 10/10 – How satisfied were you with the length of time required to complete the service work?
    • 10/10 – How satisfied were you with the explanation of repairs and charges?
    • 10/10 – How satisfied were you with the quality of service work performed on your vehicle?
    • 10/10 – Overall, how would you rate the experience of your last visit?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    11/15/2016 Add public reply

    • 9/10 – How satisfied were you with the friendliness of our service staff?
    • 9/10 – How satisfied were you that the service staff listened and understood your needs?
    • 9/10 – How satisfied were you with the service staff’s ability to have your vehicle ready when promised?
    • 9/10 – How satisfied were you with the length of time required to complete the service work?
    • 9/10 – How satisfied were you with the explanation of repairs and charges?
    • 9/10 – How satisfied were you with the quality of service work performed on your vehicle?
    • 9/10 – Overall, how would you rate the experience of your last visit?
    • 9/10 – How likely is it that you would recommend us to a friend or colleague?

    11/14/2016 Add public reply

    • 10/10 – How satisfied were you with the friendliness of our service staff?
    • 10/10 – How satisfied were you that the service staff listened and understood your needs?
    • 10/10 – How satisfied were you with the service staff’s ability to have your vehicle ready when promised?
    • 10/10 – How satisfied were you with the length of time required to complete the service work?
    • 10/10 – How satisfied were you with the explanation of repairs and charges?
    • 10/10 – How satisfied were you with the quality of service work performed on your vehicle?
    • 10/10 – Overall, how would you rate the experience of your last visit?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    11/13/2016 Add public reply

    • 10/10 – How satisfied were you with the friendliness of our service staff?
    • 10/10 – How satisfied were you that the service staff listened and understood your needs?
    • 10/10 – How satisfied were you with the service staff’s ability to have your vehicle ready when promised?
    • 10/10 – How satisfied were you with the length of time required to complete the service work?
    • 10/10 – How satisfied were you with the explanation of repairs and charges?
    • 10/10 – How satisfied were you with the quality of service work performed on your vehicle?
    • 10/10 – Overall, how would you rate the experience of your last visit?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    10/28/2016 Add public reply

  16. My Land Rover was scanned by two other shops but they could not identify the problem. Motorcars identified the suspension problem shortly after test drive and scanner results. This will be my preferred repair shop in the future. Thank you Mike Gallagher and staff! – Please leave any final comments about your visit here.

    • 10/10 – How satisfied were you with the friendliness of our service staff?
    • 10/10 – How satisfied were you that the service staff listened and understood your needs?
    • 10/10 – How satisfied were you with the service staff’s ability to have your vehicle ready when promised?
    • 10/10 – How satisfied were you with the length of time required to complete the service work?
    • 10/10 – How satisfied were you with the explanation of repairs and charges?
    • 10/10 – How satisfied were you with the quality of service work performed on your vehicle?
    • 10/10 – Overall, how would you rate the experience of your last visit?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    10/26/2016 Add public reply

  17. Very satisfied – Please leave any final comments about your visit here.

    • 10/10 – How satisfied were you with the friendliness of our service staff?
    • 10/10 – How satisfied were you that the service staff listened and understood your needs?
    • 10/10 – How satisfied were you with the service staff’s ability to have your vehicle ready when promised?
    • 10/10 – How satisfied were you with the length of time required to complete the service work?
    • 10/10 – How satisfied were you with the explanation of repairs and charges?
    • 10/10 – How satisfied were you with the quality of service work performed on your vehicle?
    • 10/10 – Overall, how would you rate the experience of your last visit?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    10/23/2016 Add public reply

    • 8/10 – How satisfied were you with the friendliness of our service staff?
    • 10/10 – How satisfied were you that the service staff listened and understood your needs?
    • 8/10 – How satisfied were you with the service staff’s ability to have your vehicle ready when promised?
    • 8/10 – How satisfied were you with the length of time required to complete the service work?
    • 8/10 – How satisfied were you with the explanation of repairs and charges?
    • 8/10 – How satisfied were you with the quality of service work performed on your vehicle?
    • 9/10 – Overall, how would you rate the experience of your last visit?
    • 9/10 – How likely is it that you would recommend us to a friend or colleague?

    10/16/2016 Add public reply

  18. I rated the quality of repair as "0" because the next day the supposedly fixed problem returned. I have made an appointment to bring the car back to (hopefully) get it fixed right. – How can we better meet your needs?

    • 10/10 – How satisfied were you with the friendliness of our service staff?
    • 10/10 – How satisfied were you that the service staff listened and understood your needs?
    • 10/10 – How satisfied were you with the service staff’s ability to have your vehicle ready when promised?
    • 10/10 – How satisfied were you with the length of time required to complete the service work?
    • 10/10 – How satisfied were you with the explanation of repairs and charges?
    • 0/10 – How satisfied were you with the quality of service work performed on your vehicle?
    • 5/10 – Overall, how would you rate the experience of your last visit?
    • 9/10 – How likely is it that you would recommend us to a friend or colleague?

    10/11/2016 Add public reply

    • Person’s avatar

      Obviously there is a problem and as one of our long-term customers, you know that we will sort this sort of thing out. It is inconvenient and we apologize.

      It is my understanding that you have made arrangements to bring the car back in for a review and another look... i actually believe it is for today or tomorrow.

      We all recognize that this is not the desired outcome.... that a check engine light comes back on after a repair.... but it does happen... and when it does, we address the problem once again.

      We do not "shotgun" repairs by throwing everything new into a system.... we try to identify the specific issue with a car and repair or replace that one issue. Your car's on board computer indicated that one of your two oxygen sensors was causing the check engine light to come on and we replaced only that one sensor while you waited. We did not have the opportunity to run the "drive cycle" following repairs - at least 25 miles - to verify the repair as you were anxious to get back on the road.

      We look forward to seeing you.

      K J Edwards
      President

      Cheers,
      The Motorcars Ltd Team
      MCL Central: (713) 863-9388
      MCL Midtown: (713) 526-8482

      Motorcars Ltd. –

  19. I think you guys do a great job!! – How can we better meet your needs?

    Keith was a great addition to the staff at Motorcars Hempstead – Please leave any final comments about your visit here.

    • 10/10 – How satisfied were you with the friendliness of our service staff?
    • 10/10 – How satisfied were you that the service staff listened and understood your needs?
    • 10/10 – How satisfied were you with the service staff’s ability to have your vehicle ready when promised?
    • 10/10 – How satisfied were you with the length of time required to complete the service work?
    • 10/10 – How satisfied were you with the explanation of repairs and charges?
    • 10/10 – How satisfied were you with the quality of service work performed on your vehicle?
    • 10/10 – Overall, how would you rate the experience of your last visit?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    10/07/2016 Add public reply

  20. Could have done a better job at cleaning the chomping to removed after the work was done. Greasy finger prints were left on the interior of the car. – How can we better meet your needs?

    Kieth is doing a great job at customer service. He took his time when dealing with me and hope all of his customers get the same type of one on one service. It's rare! – Please leave any final comments about your visit here.

    • 9/10 – How satisfied were you with the friendliness of our service staff?
    • 9/10 – How satisfied were you that the service staff listened and understood your needs?
    • 8/10 – How satisfied were you with the service staff’s ability to have your vehicle ready when promised?
    • 8/10 – How satisfied were you with the length of time required to complete the service work?
    • 9/10 – How satisfied were you with the explanation of repairs and charges?
    • 8/10 – How satisfied were you with the quality of service work performed on your vehicle?
    • 9/10 – Overall, how would you rate the experience of your last visit?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    10/06/2016 Add public reply

    • Person’s avatar

      You are absolutely correct !! We could have done a better job.

      Please bring your car back to us and we will completely detail the car.

      We did a LOT of work on your interior because of the water damage, and for all of that work, we should have been far more attentive to what we were leaving behind.

      I apologize on behalf of our staff and will assure you that such will not happen again.

      K J Edwards
      President

      --
      Cheers,
      The Motorcars Ltd Team
      MCL Central: (713) 863-9388
      MCL Midtown: (713) 526-8482

      Motorcars Ltd. –

  21. Everything went very well – How can we better meet your needs?

    Very good workmanship – Please leave any final comments about your visit here.

    • 10/10 – How satisfied were you with the friendliness of our service staff?
    • 10/10 – How satisfied were you that the service staff listened and understood your needs?
    • 10/10 – How satisfied were you with the service staff’s ability to have your vehicle ready when promised?
    • 10/10 – How satisfied were you with the length of time required to complete the service work?
    • 10/10 – How satisfied were you with the explanation of repairs and charges?
    • 10/10 – How satisfied were you with the quality of service work performed on your vehicle?
    • 10/10 – Overall, how would you rate the experience of your last visit?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    09/21/2016 Add public reply

  22. Have some coffee :) when I come LOL rather than all the tea you drink Mike :) – How can we better meet your needs?

    Mike , it was a pleasure to meet you! You're a first class man and your shop is clean & efficient! I appreciated the daily emails keeping me in the loop as I never get that from other shops. In Look forward to doing more business with you :) – Please leave any final comments about your visit here.

    • 10/10 – How satisfied were you with the friendliness of our service staff?
    • 10/10 – How satisfied were you that the service staff listened and understood your needs?
    • 10/10 – How satisfied were you with the service staff’s ability to have your vehicle ready when promised?
    • 10/10 – How satisfied were you with the length of time required to complete the service work?
    • 10/10 – How satisfied were you with the explanation of repairs and charges?
    • 10/10 – How satisfied were you with the quality of service work performed on your vehicle?
    • 10/10 – Overall, how would you rate the experience of your last visit?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    09/10/2016 Add public reply

  23. Mike was great , honest and so helpful – Please leave any final comments about your visit here.

    • 10/10 – How satisfied were you with the friendliness of our service staff?
    • 10/10 – How satisfied were you that the service staff listened and understood your needs?
    • 10/10 – How satisfied were you with the service staff’s ability to have your vehicle ready when promised?
    • 10/10 – How satisfied were you with the length of time required to complete the service work?
    • 10/10 – How satisfied were you with the explanation of repairs and charges?
    • 10/10 – How satisfied were you with the quality of service work performed on your vehicle?
    • 10/10 – Overall, how would you rate the experience of your last visit?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    08/28/2016 Add public reply

    • 10/10 – How satisfied were you with the friendliness of our service staff?
    • 10/10 – How satisfied were you that the service staff listened and understood your needs?
    • 10/10 – How satisfied were you with the service staff’s ability to have your vehicle ready when promised?
    • 10/10 – How satisfied were you with the length of time required to complete the service work?
    • 10/10 – How satisfied were you with the explanation of repairs and charges?
    • 10/10 – How satisfied were you with the quality of service work performed on your vehicle?
    • 10/10 – Overall, how would you rate the experience of your last visit?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    08/26/2016 Add public reply

  24. The service writer should make sure to write down the customers concerns exactly as stated by the customer and address them all. – How can we better meet your needs?

    Very friendly and knowledgable staff but one of my main initial concerns was not addressed and still a problem with the vehicle. – Please leave any final comments about your visit here.

    • 10/10 – How satisfied were you with the friendliness of our service staff?
    • 7/10 – How satisfied were you that the service staff listened and understood your needs?
    • 7/10 – How satisfied were you with the service staff’s ability to have your vehicle ready when promised?
    • 7/10 – How satisfied were you with the length of time required to complete the service work?
    • 10/10 – How satisfied were you with the explanation of repairs and charges?
    • 10/10 – How satisfied were you with the quality of service work performed on your vehicle?
    • 8/10 – Overall, how would you rate the experience of your last visit?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    08/26/2016 Add public reply

    • Person’s avatar

      Ms. Adame -

      Thank you for your feedback.

      I am very concerned about communication between our staff and our
      customers.

      I try to stress this with our staff: 1. do not try to diagnose the problem from the front counter 2. always ask the customer, "what the car is or is not doing that it should or should not be doing" and listen and be specific and write it on the service order.

      I apologize. Please know that I am investigating and will call or report to you next week.

      K J Edwards
      President

      --
      Cheers,
      The Motorcars Ltd Team
      MCL Central: (713) 863-9388
      MCL Midtown: (713) 526-8482

      Motorcars Ltd. –

    • 10/10 – How satisfied were you with the friendliness of our service staff?
    • 10/10 – How satisfied were you that the service staff listened and understood your needs?
    • 10/10 – How satisfied were you with the service staff’s ability to have your vehicle ready when promised?
    • 10/10 – How satisfied were you with the length of time required to complete the service work?
    • 10/10 – How satisfied were you with the explanation of repairs and charges?
    • 10/10 – How satisfied were you with the quality of service work performed on your vehicle?
    • 10/10 – Overall, how would you rate the experience of your last visit?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    08/12/2016 Add public reply

    • 10/10 – How satisfied were you with the friendliness of our service staff?
    • 10/10 – How satisfied were you that the service staff listened and understood your needs?
    • 10/10 – How satisfied were you with the service staff’s ability to have your vehicle ready when promised?
    • 10/10 – How satisfied were you with the length of time required to complete the service work?
    • 10/10 – How satisfied were you with the explanation of repairs and charges?
    • 10/10 – How satisfied were you with the quality of service work performed on your vehicle?
    • 10/10 – Overall, how would you rate the experience of your last visit?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    08/03/2016 Add public reply

  25. The staff here is the best I have seen in many years! – Please leave any final comments about your visit here.

    • 10/10 – How satisfied were you with the friendliness of our service staff?
    • 10/10 – How satisfied were you that the service staff listened and understood your needs?
    • 10/10 – How satisfied were you with the service staff’s ability to have your vehicle ready when promised?
    • 9/10 – How satisfied were you with the length of time required to complete the service work?
    • 10/10 – How satisfied were you with the explanation of repairs and charges?
    • 10/10 – How satisfied were you with the quality of service work performed on your vehicle?
    • 10/10 – Overall, how would you rate the experience of your last visit?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    07/29/2016 Add public reply

  26. I was very disappointed that I was not made aware that y'all would charge me $500 to install a rear seat. This was something I could have easily done myself (I had previously installed the same seat in another rover, and it took a friend and I all of 30 minutes to get it done). I brought it to y'all because you were currently doing $1000s of work on the vehicle, and I thoughty'all could quickly put the seat in while the car was in your shop. If I had been advised how much y'all would charge for the seat installation, I would have told you not to bother and Inwould have done it myself. I will probably not be returning to Motorcars, which sucks, because the quality of the work you do is high, and I drive a vehicle that will break down frequently, and I will have to find another place to take it. – How can we better meet your needs?

    • 8/10 – How satisfied were you with the friendliness of our service staff?
    • 1/10 – How satisfied were you that the service staff listened and understood your needs?
    • 5/10 – How satisfied were you with the service staff’s ability to have your vehicle ready when promised?
    • 1/10 – How satisfied were you with the length of time required to complete the service work?
    • 1/10 – How satisfied were you with the explanation of repairs and charges?
    • 8/10 – How satisfied were you with the quality of service work performed on your vehicle?
    • 1/10 – Overall, how would you rate the experience of your last visit?
    • 0/10 – How likely is it that you would recommend us to a friend or colleague?

    07/02/2016 Add public reply

    • Person’s avatar

      Mr. Wilkens -

      thank you again for the review.

      i have spent a fair amount of time reviewing the way your seat (and other items) were handled.

      the bottom line is:

      1. that the seat mounted in the truck was a "brand x" seat - and had been in the truck for a very long time.
      2. your truck is a 1973 model 88 and must be dismantled for virtually any under carriage work.
      3. you supplied a "used seat with used hardware" to put into the truck.
      4. the position of the center frame channel causes access problems to the seat mountings both un-mounting the old seat and re-mounting the new seat.
      5. the hardware supplied was of some, but little use. we had to find suitable length hardware and clean and modify what we could salvage.
      6. the new seat required measurement etc to center so that it would fold and unfold without interfering with front seats while providing safe mountings.
      7. the bolts and hardware mounting the original seat had to be coaxed out of the truck - they were rusted and we had limited access.
      8. we have documented that our tech spent 6 + hours on this project, and we only billed you for four of those hours.
      9. this seat swap was a custom installation without measurements or drawings, or existing holes to be used.
      10. our apprentice had 2.85 hours working one side of the project (from the top or the bottom) assisting the tech with holding hardware to be loosened or tightened. his time was not billed to you.
      11. we spent the time to insure that the back seat was mounted safely and professionally.
      12. i honestly believe you received full value and then some for the custom seat work and installation .....


      i understand that you and a buddy have done a seat swap in 30 minutes..... with respect - not this seat and not in this truck... so if that is a fact, then i wish to bring you on as an "uber tech" !!!

      but no one likes to spend money for a service that they do not value. as you can imagine, there is actually no way to know how long something as simple as "swapping a back seat" will take... there is no estimate, flat rate or guide.... so the only way to get it done is to do it.... through the rust, corrosion and custom installation.

      what we should have said.... "Mr. Wilkens, we have no idea how long it will take to put the seat in. do you have a "budget".... ? and then sorted it out from there.

      and... also.... during the investigation, i discovered that you were given a blanket discount on labor of $160., an internet coupon for $200. and another coupon for $200. for a total of $560.00. this should count for something ? anything ?

      ... and .... like you said, we get an "8" on the quality of the service work..... which is a compliment.... and we accept that.... we have very dedicated, interested and talented people at work here... and if the only good we are is an "8 on quality".... then that i
      --
      Kent Edwards
      President
      Motorcars Ltd.

      Motorcars Ltd. –

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