Motorcars Ltd Reviews

Based on 358 reviews and 358 ratings our customers rate us 9.5/10.

    • 10/10 – How satisfied were you with the friendliness of our service staff?
    • 10/10 – How satisfied were you that the service staff listened and understood your needs?
    • 10/10 – How satisfied were you with the service staff’s ability to have your vehicle ready when promised?
    • 10/10 – How satisfied were you with the length of time required to complete the service work?
    • 8/10 – How satisfied were you with the explanation of repairs and charges?
    • 10/10 – How satisfied were you with the quality of service work performed on your vehicle?
    • 10/10 – Overall, how would you rate the experience of your last visit?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    06/09/2014 Add public reply

  1. Loaner car options would be nice, – How can we better meet your needs?

    • 10/10 – How satisfied were you with the friendliness of our service staff?
    • 10/10 – How satisfied were you that the service staff listened and understood your needs?
    • 10/10 – How satisfied were you with the service staff’s ability to have your vehicle ready when promised?
    • 10/10 – How satisfied were you with the length of time required to complete the service work?
    • 10/10 – How satisfied were you with the explanation of repairs and charges?
    • 10/10 – How satisfied were you with the quality of service work performed on your vehicle?
    • 10/10 – Overall, how would you rate the experience of your last visit?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    06/09/2014 Add public reply

    • 10/10 – How satisfied were you with the friendliness of our service staff?
    • 10/10 – How satisfied were you that the service staff listened and understood your needs?
    • 10/10 – How satisfied were you with the service staff’s ability to have your vehicle ready when promised?
    • 10/10 – How satisfied were you with the length of time required to complete the service work?
    • 10/10 – How satisfied were you with the explanation of repairs and charges?
    • 10/10 – How satisfied were you with the quality of service work performed on your vehicle?
    • 10/10 – Overall, how would you rate the experience of your last visit?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    06/07/2014 Add public reply

    • 10/10 – How satisfied were you with the friendliness of our service staff?
    • 10/10 – How satisfied were you that the service staff listened and understood your needs?
    • 10/10 – How satisfied were you with the service staff’s ability to have your vehicle ready when promised?
    • 10/10 – How satisfied were you with the length of time required to complete the service work?
    • 10/10 – How satisfied were you with the explanation of repairs and charges?
    • 10/10 – How satisfied were you with the quality of service work performed on your vehicle?
    • 10/10 – Overall, how would you rate the experience of your last visit?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    06/02/2014 Add public reply

  2. Make sure you never let Jose go ... he is great! – How can we better meet your needs?

    • 10/10 – How satisfied were you with the friendliness of our service staff?
    • 10/10 – How satisfied were you that the service staff listened and understood your needs?
    • 8/10 – How satisfied were you with the service staff’s ability to have your vehicle ready when promised?
    • 8/10 – How satisfied were you with the length of time required to complete the service work?
    • 8/10 – How satisfied were you with the explanation of repairs and charges?
    • 8/10 – How satisfied were you with the quality of service work performed on your vehicle?
    • 9/10 – Overall, how would you rate the experience of your last visit?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    05/27/2014 Add public reply

    • 10/10 – How satisfied were you with the friendliness of our service staff?
    • 10/10 – How satisfied were you that the service staff listened and understood your needs?
    • 10/10 – How satisfied were you with the service staff’s ability to have your vehicle ready when promised?
    • 10/10 – How satisfied were you with the length of time required to complete the service work?
    • 9/10 – How satisfied were you with the explanation of repairs and charges?
    • 10/10 – How satisfied were you with the quality of service work performed on your vehicle?
    • 10/10 – Overall, how would you rate the experience of your last visit?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    05/17/2014 Add public reply

  3. First experience with Motorcars Ltd, choose based on central location and good reviews. Great service, helpful friendly and responsive. They did a small repair on my XKR without any issues. They have earned my trust will return to service my car here without question. – How can we better meet your needs?

    • 9/10 – How satisfied were you with the friendliness of our service staff?
    • 10/10 – How satisfied were you that the service staff listened and understood your needs?
    • 10/10 – How satisfied were you with the service staff’s ability to have your vehicle ready when promised?
    • 10/10 – How satisfied were you with the length of time required to complete the service work?
    • 9/10 – How satisfied were you with the explanation of repairs and charges?
    • 10/10 – How satisfied were you with the quality of service work performed on your vehicle?
    • 9/10 – Overall, how would you rate the experience of your last visit?
    • 9/10 – How likely is it that you would recommend us to a friend or colleague?

    05/16/2014 Add public reply

  4. Good job – How can we better meet your needs?

    • 10/10 – How satisfied were you with the friendliness of our service staff?
    • 10/10 – How satisfied were you that the service staff listened and understood your needs?
    • 10/10 – How satisfied were you with the service staff’s ability to have your vehicle ready when promised?
    • 10/10 – How satisfied were you with the length of time required to complete the service work?
    • 10/10 – How satisfied were you with the explanation of repairs and charges?
    • 10/10 – How satisfied were you with the quality of service work performed on your vehicle?
    • 10/10 – Overall, how would you rate the experience of your last visit?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    05/04/2014 Add public reply

    • 10/10 – How satisfied were you with the friendliness of our service staff?
    • 10/10 – How satisfied were you that the service staff listened and understood your needs?
    • 10/10 – How satisfied were you with the service staff’s ability to have your vehicle ready when promised?
    • 10/10 – How satisfied were you with the length of time required to complete the service work?
    • 10/10 – How satisfied were you with the explanation of repairs and charges?
    • 10/10 – How satisfied were you with the quality of service work performed on your vehicle?
    • 10/10 – Overall, how would you rate the experience of your last visit?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    04/28/2014 Add public reply

  5. A car wash with the service would be a nice customer friendly touch - just a suggestion. – How can we better meet your needs?

    • 10/10 – How satisfied were you with the friendliness of our service staff?
    • 10/10 – How satisfied were you that the service staff listened and understood your needs?
    • 10/10 – How satisfied were you with the service staff’s ability to have your vehicle ready when promised?
    • 10/10 – How satisfied were you with the length of time required to complete the service work?
    • 10/10 – How satisfied were you with the explanation of repairs and charges?
    • 10/10 – How satisfied were you with the quality of service work performed on your vehicle?
    • 10/10 – Overall, how would you rate the experience of your last visit?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    04/22/2014 Add public reply

    • 10/10 – How satisfied were you with the friendliness of our service staff?
    • 10/10 – How satisfied were you that the service staff listened and understood your needs?
    • 10/10 – How satisfied were you with the service staff’s ability to have your vehicle ready when promised?
    • 10/10 – How satisfied were you with the length of time required to complete the service work?
    • 10/10 – How satisfied were you with the explanation of repairs and charges?
    • 10/10 – How satisfied were you with the quality of service work performed on your vehicle?
    • 10/10 – Overall, how would you rate the experience of your last visit?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    04/19/2014 Add public reply

    • 8/10 – How satisfied were you with the friendliness of our service staff?
    • 8/10 – How satisfied were you that the service staff listened and understood your needs?
    • 8/10 – How satisfied were you with the service staff’s ability to have your vehicle ready when promised?
    • 8/10 – How satisfied were you with the length of time required to complete the service work?
    • 8/10 – How satisfied were you with the explanation of repairs and charges?
    • 8/10 – How satisfied were you with the quality of service work performed on your vehicle?
    • 8/10 – Overall, how would you rate the experience of your last visit?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    04/07/2014 Add public reply

    • 10/10 – How satisfied were you with the friendliness of our service staff?
    • 10/10 – How satisfied were you that the service staff listened and understood your needs?
    • 10/10 – How satisfied were you with the service staff’s ability to have your vehicle ready when promised?
    • 10/10 – How satisfied were you with the length of time required to complete the service work?
    • 10/10 – How satisfied were you with the explanation of repairs and charges?
    • 10/10 – How satisfied were you with the quality of service work performed on your vehicle?
    • 10/10 – Overall, how would you rate the experience of your last visit?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    04/04/2014 Add public reply

    • 10/10 – How satisfied were you with the friendliness of our service staff?
    • 10/10 – How satisfied were you that the service staff listened and understood your needs?
    • 9/10 – How satisfied were you with the service staff’s ability to have your vehicle ready when promised?
    • 9/10 – How satisfied were you with the length of time required to complete the service work?
    • 10/10 – How satisfied were you with the explanation of repairs and charges?
    • 9/10 – How satisfied were you with the quality of service work performed on your vehicle?
    • 9/10 – Overall, how would you rate the experience of your last visit?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    04/01/2014 Add public reply

    • 10/10 – How satisfied were you with the friendliness of our service staff?
    • 10/10 – How satisfied were you that the service staff listened and understood your needs?
    • 10/10 – How satisfied were you with the service staff’s ability to have your vehicle ready when promised?
    • 10/10 – How satisfied were you with the length of time required to complete the service work?
    • 9/10 – How satisfied were you with the explanation of repairs and charges?
    • 10/10 – How satisfied were you with the quality of service work performed on your vehicle?
    • 10/10 – Overall, how would you rate the experience of your last visit?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    03/31/2014 Add public reply

    • 10/10 – How satisfied were you with the friendliness of our service staff?
    • 10/10 – How satisfied were you that the service staff listened and understood your needs?
    • 7/10 – How satisfied were you with the service staff’s ability to have your vehicle ready when promised?
    • 7/10 – How satisfied were you with the length of time required to complete the service work?
    • 10/10 – How satisfied were you with the explanation of repairs and charges?
    • 10/10 – How satisfied were you with the quality of service work performed on your vehicle?
    • 9/10 – Overall, how would you rate the experience of your last visit?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    03/16/2014 Add public reply

    • 10/10 – How satisfied were you with the friendliness of our service staff?
    • 10/10 – How satisfied were you that the service staff listened and understood your needs?
    • 10/10 – How satisfied were you with the service staff’s ability to have your vehicle ready when promised?
    • 10/10 – How satisfied were you with the length of time required to complete the service work?
    • 10/10 – How satisfied were you with the explanation of repairs and charges?
    • 10/10 – How satisfied were you with the quality of service work performed on your vehicle?
    • 10/10 – Overall, how would you rate the experience of your last visit?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    03/14/2014 Add public reply

    • 9/10 – How satisfied were you with the friendliness of our service staff?
    • 9/10 – How satisfied were you that the service staff listened and understood your needs?
    • 9/10 – How satisfied were you with the service staff’s ability to have your vehicle ready when promised?
    • 9/10 – How satisfied were you with the length of time required to complete the service work?
    • 8/10 – How satisfied were you with the explanation of repairs and charges?
    • 9/10 – How satisfied were you with the quality of service work performed on your vehicle?
    • 9/10 – Overall, how would you rate the experience of your last visit?
    • 9/10 – How likely is it that you would recommend us to a friend or colleague?

    03/05/2014 Add public reply

  6. I can't think of anything to add for improvements. – How can we better meet your needs?

    • 10/10 – How satisfied were you with the friendliness of our service staff?
    • 10/10 – How satisfied were you that the service staff listened and understood your needs?
    • 10/10 – How satisfied were you with the service staff’s ability to have your vehicle ready when promised?
    • 10/10 – How satisfied were you with the length of time required to complete the service work?
    • 9/10 – How satisfied were you with the explanation of repairs and charges?
    • 9/10 – How satisfied were you with the quality of service work performed on your vehicle?
    • 10/10 – Overall, how would you rate the experience of your last visit?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    02/25/2014 Add public reply

    • 9/10 – How satisfied were you with the friendliness of our service staff?
    • 8/10 – How satisfied were you that the service staff listened and understood your needs?
    • 9/10 – How satisfied were you with the service staff’s ability to have your vehicle ready when promised?
    • 9/10 – How satisfied were you with the length of time required to complete the service work?
    • 8/10 – How satisfied were you with the explanation of repairs and charges?
    • 9/10 – How satisfied were you with the quality of service work performed on your vehicle?
    • 9/10 – Overall, how would you rate the experience of your last visit?
    • 9/10 – How likely is it that you would recommend us to a friend or colleague?

    02/24/2014 Add public reply

    • 10/10 – How satisfied were you with the friendliness of our service staff?
    • 10/10 – How satisfied were you that the service staff listened and understood your needs?
    • 10/10 – How satisfied were you with the service staff’s ability to have your vehicle ready when promised?
    • 10/10 – How satisfied were you with the length of time required to complete the service work?
    • 10/10 – How satisfied were you with the explanation of repairs and charges?
    • 10/10 – How satisfied were you with the quality of service work performed on your vehicle?
    • 10/10 – Overall, how would you rate the experience of your last visit?
    • 8/10 – How likely is it that you would recommend us to a friend or colleague?

    02/22/2014 Add public reply

    • 9/10 – How satisfied were you with the friendliness of our service staff?
    • 9/10 – How satisfied were you that the service staff listened and understood your needs?
    • 9/10 – How satisfied were you with the service staff’s ability to have your vehicle ready when promised?
    • 8/10 – How satisfied were you with the length of time required to complete the service work?
    • 8/10 – How satisfied were you with the explanation of repairs and charges?
    • 9/10 – How satisfied were you with the quality of service work performed on your vehicle?
    • 9/10 – Overall, how would you rate the experience of your last visit?
    • 9/10 – How likely is it that you would recommend us to a friend or colleague?

    02/20/2014 Add public reply

    • 10/10 – How satisfied were you with the friendliness of our service staff?
    • 10/10 – How satisfied were you that the service staff listened and understood your needs?
    • 10/10 – How satisfied were you with the service staff’s ability to have your vehicle ready when promised?
    • 10/10 – How satisfied were you with the length of time required to complete the service work?
    • 10/10 – How satisfied were you with the explanation of repairs and charges?
    • 10/10 – How satisfied were you with the quality of service work performed on your vehicle?
    • 10/10 – Overall, how would you rate the experience of your last visit?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    02/18/2014 Add public reply

  7. Please see email response. I like Jose very much, he is always nice and professional. The issue i had with this last visit is the cost of the fuel lift pump for my Defender 110. This is a $26 part, and even from Rovers North it is only $48 -- although i mentioned this when i brought it in, you bought the OEM part for $345. For a price difference this large on such a basic part, it should have been avoided and at a minimum, called me first. Additionally, while it was said i was charged cost, RN list price is $215. To-date, no response to my inquiry on this. this was a simple repair that ended up costing ~$800. Again, i like your shop, but this service left me feeling the shop tried to take advantage of a situation (4 hours labor and the expensive part). – How can we better meet your needs?

    • 10/10 – How satisfied were you with the friendliness of our service staff?
    • 9/10 – How satisfied were you that the service staff listened and understood your needs?
    • 5/10 – How satisfied were you with the service staff’s ability to have your vehicle ready when promised?
    • 3/10 – How satisfied were you with the length of time required to complete the service work?
    • 5/10 – How satisfied were you with the explanation of repairs and charges?
    • 9/10 – How satisfied were you with the quality of service work performed on your vehicle?
    • 5/10 – Overall, how would you rate the experience of your last visit?
    • 8/10 – How likely is it that you would recommend us to a friend or colleague?

    02/10/2014 Add public reply

    • Person’s avatar

      Mr. Logan -

      Thank you for your comments.

      Let us not forget that you drive a 1985 D110 with a custom-installed-diesel engine.

      We do not use cheap aftermarket fuel pumps for a very good reason. They are junk. The fact that you can find alternatives on the internet at considerably lower prices does not mean that we should use them. I am sure that your concept of quality is not defined by the lowest available price on the internet. Our perspective is based upon 43 years' experience.

      We work on a minimum gross margin against our costs, including freight, for special order parts. We paid next day freight on the pump to have it brought in. We do not shop for the lowest possible price; we shop for the highest quality part. We purchased a factory pump from a dealer.

      So far as our labor times on your truck are concerned, we charge “straight time” for all repairs until the job is completed. If it takes 1 hour, we charge one hour; if it takes 6 hours, we charge six. We charged you for four hours labor because that is how long it took from diagnosis, to bled out completion.

      Your truck arrived in the middle of a busy work schedule and, according to Jose, you “needed it back quickly”. Despite the fact that we had other cars ahead of you, Jose worked you ahead of many other customers. You have a custom truck. It came in on a Wednesday, we diagnosed the truck on the Friday, the parts we ordered on that Friday; they arrived on Monday and the truck was ready to be picked up on Tuesday.

      I do not believe that putting your truck ahead of several customers, providing quality parts, expert service and installation, in a timely manner on a custom truck is “taking advantage of a situation”.

      I am reminded of a story told to me once by my A&P (Airframe and/or Power plant) mechanic.... “There are three potential outcomes of your request.... "Fast, Cheap and Perfect" .... But you only get to choose two of the outcomes.... and by choosing any two, you preclude the remaining one”.

      Example:

      If you choose “Cheap and Perfect” it will not be “Fast”; or
      If you choose “Cheap and Fast” it will not be “Perfect”; or
      If you choose “Perfect and Fast” it will not be “Cheap”, etc

      I have reviewed the file, the facts and have spoken to Jose and the technician. I do believe that we actually do have an apology to make – and that is to the people we inconvenienced by putting your truck ahead of their position in the repair priority.

      KJE
      President

      Marketing –

    • 10/10 – How satisfied were you with the friendliness of our service staff?
    • 10/10 – How satisfied were you that the service staff listened and understood your needs?
    • 10/10 – How satisfied were you with the service staff’s ability to have your vehicle ready when promised?
    • 10/10 – How satisfied were you with the length of time required to complete the service work?
    • 10/10 – How satisfied were you with the explanation of repairs and charges?
    • 10/10 – How satisfied were you with the quality of service work performed on your vehicle?
    • 10/10 – Overall, how would you rate the experience of your last visit?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    02/04/2014 Add public reply

  8. Perfect experience. – How can we better meet your needs?

    • 10/10 – How satisfied were you with the friendliness of our service staff?
    • 10/10 – How satisfied were you that the service staff listened and understood your needs?
    • 10/10 – How satisfied were you with the service staff’s ability to have your vehicle ready when promised?
    • 10/10 – How satisfied were you with the length of time required to complete the service work?
    • 10/10 – How satisfied were you with the explanation of repairs and charges?
    • 10/10 – How satisfied were you with the quality of service work performed on your vehicle?
    • 10/10 – Overall, how would you rate the experience of your last visit?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    02/02/2014 Add public reply

    • 10/10 – How satisfied were you with the friendliness of our service staff?
    • 10/10 – How satisfied were you that the service staff listened and understood your needs?
    • 10/10 – How satisfied were you with the service staff’s ability to have your vehicle ready when promised?
    • 9/10 – How satisfied were you with the length of time required to complete the service work?
    • 9/10 – How satisfied were you with the explanation of repairs and charges?
    • 10/10 – How satisfied were you with the quality of service work performed on your vehicle?
    • 9/10 – Overall, how would you rate the experience of your last visit?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    01/27/2014 Add public reply

    • 10/10 – How satisfied were you with the friendliness of our service staff?
    • 10/10 – How satisfied were you that the service staff listened and understood your needs?
    • 10/10 – How satisfied were you with the service staff’s ability to have your vehicle ready when promised?
    • 10/10 – How satisfied were you with the length of time required to complete the service work?
    • 10/10 – How satisfied were you with the explanation of repairs and charges?
    • 10/10 – How satisfied were you with the quality of service work performed on your vehicle?
    • 10/10 – Overall, how would you rate the experience of your last visit?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    01/12/2014 Add public reply

    • 10/10 – How satisfied were you with the friendliness of our service staff?
    • 10/10 – How satisfied were you that the service staff listened and understood your needs?
    • 10/10 – How satisfied were you with the service staff’s ability to have your vehicle ready when promised?
    • 10/10 – How satisfied were you with the length of time required to complete the service work?
    • 10/10 – How satisfied were you with the explanation of repairs and charges?
    • 10/10 – How satisfied were you with the quality of service work performed on your vehicle?
    • 10/10 – Overall, how would you rate the experience of your last visit?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    12/31/2013 Add public reply

    • 9/10 – How satisfied were you with the friendliness of our service staff?
    • 9/10 – How satisfied were you that the service staff listened and understood your needs?
    • 8/10 – How satisfied were you with the service staff’s ability to have your vehicle ready when promised?
    • 9/10 – How satisfied were you with the length of time required to complete the service work?
    • 9/10 – How satisfied were you with the explanation of repairs and charges?
    • 9/10 – How satisfied were you with the quality of service work performed on your vehicle?
    • 9/10 – Overall, how would you rate the experience of your last visit?
    • 9/10 – How likely is it that you would recommend us to a friend or colleague?

    12/25/2013 Add public reply

    • 10/10 – How satisfied were you with the friendliness of our service staff?
    • 10/10 – How satisfied were you that the service staff listened and understood your needs?
    • 9/10 – How satisfied were you with the service staff’s ability to have your vehicle ready when promised?
    • 10/10 – How satisfied were you with the length of time required to complete the service work?
    • 10/10 – How satisfied were you with the explanation of repairs and charges?
    • 10/10 – How satisfied were you with the quality of service work performed on your vehicle?
    • 10/10 – Overall, how would you rate the experience of your last visit?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    12/22/2013 Add public reply

    • 10/10 – How satisfied were you with the friendliness of our service staff?
    • 10/10 – How satisfied were you that the service staff listened and understood your needs?
    • 10/10 – How satisfied were you with the service staff’s ability to have your vehicle ready when promised?
    • 10/10 – How satisfied were you with the length of time required to complete the service work?
    • 10/10 – How satisfied were you with the explanation of repairs and charges?
    • 10/10 – How satisfied were you with the quality of service work performed on your vehicle?
    • 10/10 – Overall, how would you rate the experience of your last visit?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    12/17/2013 Add public reply

  9. I don't know how you guys could meet my needs any better. Jose was very knowledgeable which is a nice change when it comes to service centers and their knowledge of Land Rover vehicles. Thank you!! – How can we better meet your needs?

    • 10/10 – How satisfied were you with the friendliness of our service staff?
    • 10/10 – How satisfied were you that the service staff listened and understood your needs?
    • 10/10 – How satisfied were you with the service staff’s ability to have your vehicle ready when promised?
    • 10/10 – How satisfied were you with the length of time required to complete the service work?
    • 10/10 – How satisfied were you with the explanation of repairs and charges?
    • 10/10 – How satisfied were you with the quality of service work performed on your vehicle?
    • 10/10 – Overall, how would you rate the experience of your last visit?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    12/16/2013 Add public reply

    • 10/10 – How satisfied were you with the friendliness of our service staff?
    • 10/10 – How satisfied were you that the service staff listened and understood your needs?
    • 10/10 – How satisfied were you with the service staff’s ability to have your vehicle ready when promised?
    • 10/10 – How satisfied were you with the length of time required to complete the service work?
    • 10/10 – How satisfied were you with the explanation of repairs and charges?
    • 10/10 – How satisfied were you with the quality of service work performed on your vehicle?
    • 10/10 – Overall, how would you rate the experience of your last visit?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    12/10/2013 Add public reply

  10. Veterans discount?! ;) – How can we better meet your needs?

    • 10/10 – How satisfied were you with the friendliness of our service staff?
    • 10/10 – How satisfied were you that the service staff listened and understood your needs?
    • 10/10 – How satisfied were you with the service staff’s ability to have your vehicle ready when promised?
    • 10/10 – How satisfied were you with the length of time required to complete the service work?
    • 10/10 – How satisfied were you with the explanation of repairs and charges?
    • 10/10 – How satisfied were you with the quality of service work performed on your vehicle?
    • 10/10 – Overall, how would you rate the experience of your last visit?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    12/09/2013 Add public reply

  11. Veterans discount :) – How can we better meet your needs?

    • 10/10 – How satisfied were you with the friendliness of our service staff?
    • 10/10 – How satisfied were you that the service staff listened and understood your needs?
    • 10/10 – How satisfied were you with the service staff’s ability to have your vehicle ready when promised?
    • 10/10 – How satisfied were you with the length of time required to complete the service work?
    • 10/10 – How satisfied were you with the explanation of repairs and charges?
    • 10/10 – How satisfied were you with the quality of service work performed on your vehicle?
    • 10/10 – Overall, how would you rate the experience of your last visit?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    12/09/2013 Add public reply

  12. Dear Kent and Jose, Thank you for taking such good care of me and my Chevy Equinox. I can now see why Jenny loves you all and enjoys your friendship and service. I hope the rest of your Holidays are joyful. Sincerely, Jeffrey High – How can we better meet your needs?

    • 10/10 – How satisfied were you with the friendliness of our service staff?
    • 10/10 – How satisfied were you that the service staff listened and understood your needs?
    • 10/10 – How satisfied were you with the service staff’s ability to have your vehicle ready when promised?
    • 10/10 – How satisfied were you with the length of time required to complete the service work?
    • 10/10 – How satisfied were you with the explanation of repairs and charges?
    • 10/10 – How satisfied were you with the quality of service work performed on your vehicle?
    • 10/10 – Overall, how would you rate the experience of your last visit?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    12/03/2013 Add public reply

    • 10/10 – How satisfied were you with the friendliness of our service staff?
    • 10/10 – How satisfied were you that the service staff listened and understood your needs?
    • 5/10 – How satisfied were you with the service staff’s ability to have your vehicle ready when promised?
    • 9/10 – How satisfied were you with the length of time required to complete the service work?
    • 8/10 – How satisfied were you with the explanation of repairs and charges?
    • 10/10 – How satisfied were you with the quality of service work performed on your vehicle?
    • 10/10 – Overall, how would you rate the experience of your last visit?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    12/01/2013 Add public reply

    • 10/10 – How satisfied were you with the friendliness of our service staff?
    • 9/10 – How satisfied were you that the service staff listened and understood your needs?
    • 10/10 – How satisfied were you with the service staff’s ability to have your vehicle ready when promised?
    • 9/10 – How satisfied were you with the length of time required to complete the service work?
    • 10/10 – How satisfied were you with the explanation of repairs and charges?
    • 10/10 – How satisfied were you with the quality of service work performed on your vehicle?
    • 10/10 – Overall, how would you rate the experience of your last visit?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    12/01/2013 Add public reply

    • 10/10 – How satisfied were you with the friendliness of our service staff?
    • 10/10 – How satisfied were you that the service staff listened and understood your needs?
    • 10/10 – How satisfied were you with the service staff’s ability to have your vehicle ready when promised?
    • 10/10 – How satisfied were you with the length of time required to complete the service work?
    • 10/10 – How satisfied were you with the explanation of repairs and charges?
    • 10/10 – How satisfied were you with the quality of service work performed on your vehicle?
    • 10/10 – Overall, how would you rate the experience of your last visit?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    11/26/2013 Add public reply

    • 10/10 – How satisfied were you with the friendliness of our service staff?
    • 10/10 – How satisfied were you that the service staff listened and understood your needs?
    • 9/10 – How satisfied were you with the service staff’s ability to have your vehicle ready when promised?
    • 9/10 – How satisfied were you with the length of time required to complete the service work?
    • 9/10 – How satisfied were you with the explanation of repairs and charges?
    • 9/10 – How satisfied were you with the quality of service work performed on your vehicle?
    • 9/10 – Overall, how would you rate the experience of your last visit?
    • 9/10 – How likely is it that you would recommend us to a friend or colleague?

    11/25/2013 Add public reply

    • 10/10 – How satisfied were you with the friendliness of our service staff?
    • 10/10 – How satisfied were you that the service staff listened and understood your needs?
    • 9/10 – How satisfied were you with the service staff’s ability to have your vehicle ready when promised?
    • 10/10 – How satisfied were you with the length of time required to complete the service work?
    • 10/10 – How satisfied were you with the explanation of repairs and charges?
    • 10/10 – How satisfied were you with the quality of service work performed on your vehicle?
    • 10/10 – Overall, how would you rate the experience of your last visit?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    11/22/2013 Add public reply

    • 10/10 – How satisfied were you with the friendliness of our service staff?
    • 10/10 – How satisfied were you that the service staff listened and understood your needs?
    • 10/10 – How satisfied were you with the service staff’s ability to have your vehicle ready when promised?
    • 10/10 – How satisfied were you with the length of time required to complete the service work?
    • 10/10 – How satisfied were you with the explanation of repairs and charges?
    • 10/10 – How satisfied were you with the quality of service work performed on your vehicle?
    • 10/10 – Overall, how would you rate the experience of your last visit?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    11/19/2013 Add public reply

    • 9/10 – How satisfied were you with the friendliness of our service staff?
    • 9/10 – How satisfied were you that the service staff listened and understood your needs?
    • 9/10 – How satisfied were you with the service staff’s ability to have your vehicle ready when promised?
    • 9/10 – How satisfied were you with the length of time required to complete the service work?
    • 9/10 – How satisfied were you with the explanation of repairs and charges?
    • 9/10 – How satisfied were you with the quality of service work performed on your vehicle?
    • 9/10 – Overall, how would you rate the experience of your last visit?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    11/12/2013 Add public reply

  13. Mike Gallagher was awesome. Stayed behind after hours so I could pick up my vehicle. Very nice gesture. Thanks for everything! – How can we better meet your needs?

    • 10/10 – How satisfied were you with the friendliness of our service staff?
    • 10/10 – How satisfied were you that the service staff listened and understood your needs?
    • 10/10 – How satisfied were you with the service staff’s ability to have your vehicle ready when promised?
    • 10/10 – How satisfied were you with the length of time required to complete the service work?
    • 10/10 – How satisfied were you with the explanation of repairs and charges?
    • 10/10 – How satisfied were you with the quality of service work performed on your vehicle?
    • 10/10 – Overall, how would you rate the experience of your last visit?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    11/08/2013 Add public reply

  14. Nothing more than what they have done to meet our need as Jose & TJ were very thorough and found ways to save us thousands ultimately. The company certainly has a unique set of philosophy, honesty and customer service, that is very different than a typical car dealership that tends to hit you with a large bill. They also agreed to deliver my vehicle to a remote location to meet my special logistic demand after repair was completed. All thumbs up and we will be repetitive customers moving forward. – How can we better meet your needs?

    • 10/10 – How satisfied were you with the friendliness of our service staff?
    • 10/10 – How satisfied were you that the service staff listened and understood your needs?
    • 10/10 – How satisfied were you with the service staff’s ability to have your vehicle ready when promised?
    • 10/10 – How satisfied were you with the length of time required to complete the service work?
    • 10/10 – How satisfied were you with the explanation of repairs and charges?
    • 10/10 – How satisfied were you with the quality of service work performed on your vehicle?
    • 10/10 – Overall, how would you rate the experience of your last visit?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    11/04/2013 Add public reply

  15. A better time estimate of duration for repairs would have been great. This particulra day I was in no hurry however as I dropped the vehicle off and headed back to work for the day. – How can we better meet your needs?

    • 8/10 – How satisfied were you with the friendliness of our service staff?
    • 9/10 – How satisfied were you that the service staff listened and understood your needs?
    • 6/10 – How satisfied were you with the service staff’s ability to have your vehicle ready when promised?
    • 6/10 – How satisfied were you with the length of time required to complete the service work?
    • 8/10 – How satisfied were you with the explanation of repairs and charges?
    • 9/10 – How satisfied were you with the quality of service work performed on your vehicle?
    • 8/10 – Overall, how would you rate the experience of your last visit?
    • 8/10 – How likely is it that you would recommend us to a friend or colleague?

    11/04/2013 Add public reply

    • 10/10 – How satisfied were you with the friendliness of our service staff?
    • 10/10 – How satisfied were you that the service staff listened and understood your needs?
    • 10/10 – How satisfied were you with the service staff’s ability to have your vehicle ready when promised?
    • 10/10 – How satisfied were you with the length of time required to complete the service work?
    • 10/10 – How satisfied were you with the explanation of repairs and charges?
    • 10/10 – How satisfied were you with the quality of service work performed on your vehicle?
    • 10/10 – Overall, how would you rate the experience of your last visit?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    11/04/2013 Add public reply

    • 10/10 – How satisfied were you with the friendliness of our service staff?
    • 10/10 – How satisfied were you that the service staff listened and understood your needs?
    • 10/10 – How satisfied were you with the service staff’s ability to have your vehicle ready when promised?
    • 10/10 – How satisfied were you with the length of time required to complete the service work?
    • 10/10 – How satisfied were you with the explanation of repairs and charges?
    • 10/10 – How satisfied were you with the quality of service work performed on your vehicle?
    • 10/10 – Overall, how would you rate the experience of your last visit?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    10/28/2013 Add public reply

    • 10/10 – How satisfied were you with the friendliness of our service staff?
    • 10/10 – How satisfied were you that the service staff listened and understood your needs?
    • 10/10 – How satisfied were you with the service staff’s ability to have your vehicle ready when promised?
    • 10/10 – How satisfied were you with the length of time required to complete the service work?
    • 10/10 – How satisfied were you with the explanation of repairs and charges?
    • 10/10 – How satisfied were you with the quality of service work performed on your vehicle?
    • 10/10 – Overall, how would you rate the experience of your last visit?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    10/26/2013 Add public reply

Trustworthy Reviews

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