Motorcars Ltd Reviews

Based on 356 reviews and 356 ratings our customers rate us 9.5/10.

    • 10/10 – How satisfied were you with the friendliness of our service staff?
    • 10/10 – How satisfied were you that the service staff listened and understood your needs?
    • 10/10 – How satisfied were you with the service staff’s ability to have your vehicle ready when promised?
    • 10/10 – How satisfied were you with the length of time required to complete the service work?
    • 10/10 – How satisfied were you with the explanation of repairs and charges?
    • 10/10 – How satisfied were you with the quality of service work performed on your vehicle?
    • 10/10 – Overall, how would you rate the experience of your last visit?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    12 Mar 13 Add public reply

  1. Mike and his team had a tough problem with my vehicle but I was completely satisfied with the service. I appreciated the honest feedback and updates on progress. – How can we better meet your needs?

    • 10/10 – How satisfied were you with the friendliness of our service staff?
    • 10/10 – How satisfied were you that the service staff listened and understood your needs?
    • 10/10 – How satisfied were you with the service staff’s ability to have your vehicle ready when promised?
    • 9/10 – How satisfied were you with the length of time required to complete the service work?
    • 10/10 – How satisfied were you with the explanation of repairs and charges?
    • 10/10 – How satisfied were you with the quality of service work performed on your vehicle?
    • 10/10 – Overall, how would you rate the experience of your last visit?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    26 Feb 13 Add public reply

  2. Just keep doing what you're doing! – How can we better meet your needs?

    • 10/10 – How satisfied were you with the friendliness of our service staff?
    • 10/10 – How satisfied were you that the service staff listened and understood your needs?
    • 10/10 – How satisfied were you with the service staff’s ability to have your vehicle ready when promised?
    • 10/10 – How satisfied were you with the length of time required to complete the service work?
    • 10/10 – How satisfied were you with the explanation of repairs and charges?
    • 10/10 – How satisfied were you with the quality of service work performed on your vehicle?
    • 10/10 – Overall, how would you rate the experience of your last visit?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    22 Feb 13 Add public reply

    • 10/10 – How satisfied were you with the friendliness of our service staff?
    • 9/10 – How satisfied were you that the service staff listened and understood your needs?
    • 8/10 – How satisfied were you with the service staff’s ability to have your vehicle ready when promised?
    • 7/10 – How satisfied were you with the length of time required to complete the service work?
    • 8/10 – How satisfied were you with the explanation of repairs and charges?
    • 9/10 – How satisfied were you with the quality of service work performed on your vehicle?
    • 9/10 – Overall, how would you rate the experience of your last visit?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    20 Feb 13 Add public reply

    • Person’s avatar

      Thank you for taking time to fill out our survey. We strive for 10's across the board but we fell short this time. We'll use your feedback to assess our performance and look for ways to improve. Again, thank you for the honest feedback and for helping us improve our company.

      Marketing –

  3. I have been coming for years and I am always pleased with the service and pricing – How can we better meet your needs?

    • 10/10 – How satisfied were you with the friendliness of our service staff?
    • 10/10 – How satisfied were you that the service staff listened and understood your needs?
    • 10/10 – How satisfied were you with the service staff’s ability to have your vehicle ready when promised?
    • 10/10 – How satisfied were you with the explanation of repairs and charges?
    • 10/10 – How satisfied were you with the quality of service work performed on your vehicle?
    • 10/10 – Overall, how would you rate the experience of your last visit?
    • 10/10 – How likely is it that you would recommend us to a friend or colleague?

    13 Feb 13 Add public reply

    • Person’s avatar

      Thank you Ms. Brown, we appreciate your business.

      Marketing –

  4. Let me start by saying Jose is great, and is one of the reasons I keep coming back. Jose is attentive and always trys to make things right. My comments here and in the survey above are more based on several visits vs just the last one. While i have a different vehicle (Defender 110 with 4-cyl deisel) and that can make getting parts a longer process than normal, the engine should not be that difficult and the vehicle overall should not be very complicated. The main issues I have had involved (i) sloppiness in the repair work, not making sure things were put back on/together when done (Scott - 3 separate times), and (ii) seems to take a very long time for any repair (expensive). Things just seem to be harder to do than you'd expect. I understand that my vehicle is not the usual one you see everyday (therefore, not as much experience with it), but since it is more tractor than auto, i would hope that it wouldn't be complicated and work could be done quicker. the sloppiness of not putting things back together (i.e. fuse covers not put back on, cosmetic engine covers pulled off, parts/screws not put back on and left in the cup holder, etc) needs to be focused on, but i also believe Scott is at another location now. Again, i have nothing but the best things to say about Jose, but would recommend that when you deal with a vehicle like mine, that you take into account that lack of experience by the mechanic should be factored in when adding up the time to bill -- and try to better match the value of the work done with the cost of the bill. This doesn't always happen, but has more than i would have expected. I am appreciative of you working on this vehicle, but several times have a hard time with the cost of service compared to what was done. I say this because i want to help and very much want to have a shop that i can always go to (since the Defender seems to be a frequent-flyer with the shop), but not always cost an arm-and-a-leg. Thanks Steve Logan – How can we better meet your needs?

    • 10/10 – How satisfied were you with the friendliness of our service staff?
    • 10/10 – How satisfied were you that the service staff listened and understood your needs?
    • 5/10 – How satisfied were you with the service staff’s ability to have your vehicle ready when promised?
    • 3/10 – How satisfied were you with the length of time required to complete the service work?
    • 1/10 – How satisfied were you with the explanation of repairs and charges?
    • 3/10 – How satisfied were you with the quality of service work performed on your vehicle?
    • 7/10 – Overall, how would you rate the experience of your last visit?
    • 7/10 – How likely is it that you would recommend us to a friend or colleague?

    04 Feb 13 Add public reply

    • Person’s avatar

      Thank you for bringing your concerns to our attention. I am aware that there has been some discussion offline between you and our service manager and that at this point the mechanical issues with your car have been resolved. Our customer service and management teams will review the other issues you pointed out and correct those problems.

      Our goal is to be the best Jaguar, Land Rover, and Mini Cooper repair shop in town, so again, thank you for your feedback. We could not improve without it.

      -The Motorcars Team

      Marketing –

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