have the car ready when promised, and better explain the charges – How can we better meet your needs?

  • 10/10 – How satisfied were you with the friendliness of our service staff?
  • 10/10 – How satisfied were you that the service staff listened and understood your needs?
  • 6/10 – How satisfied were you with the service staff’s ability to have your vehicle ready when promised?
  • 8/10 – How satisfied were you with the length of time required to complete the service work?
  • 8/10 – How satisfied were you with the explanation of repairs and charges?
  • 7/10 – How satisfied were you with the quality of service work performed on your vehicle?
  • 8/10 – Overall, how would you rate the experience of your last visit?
  • 9/10 – How likely is it that you would recommend us to a friend or colleague?

13 Oct 14 Add public reply

  • Person’s avatar

    Thank you for your honest feedback. One of the service advisors should have contacted you the moment it became apparent to them they weren't going to meet the promised delivery date. We apologize for not contacting you and for the inconvenience the delay caused.

    I didn't hear the explanation given, but one of our main goals at Motorcars Ltd is for our customers to feel comfortable with our service personnel and free to discuss anything related to their vehicle or the repair bill with them. Again, our apologies for falling short.

    You will notice an improvement next visit!
    --
    marketing@motorcarsltd.com

    Marketing –